What would be the Shipping & Delivery Charges applicable on my Purchase Order?
- JOD 3 will be applicable on all the orders less than 100 jod
- All Orders JOD 20 & above are eligible for free delivery
What should I do to Exchange & Return the product(s) purchased online?
- A cash refund can be availed by the consumer only in the case of a manufacturing defect and provided that the original invoice is presented.
- Exchange doesn't apply to personal care products and hygienic products.
- Exchange or return of the product can be availed within 10days from the date of purchase, with the following conditions.
- The product should not have been used or mishandled.
- The returned product must be in its original packing condition(including all accessories & instruction manuals etc. It should be unopened and unused.
- If the product purchased is part of a bundle offer, then the entire bundle(Accessories & FOCs etc) need to be returned back with the product.
- The replacement / refund / exchange will be processed within 7 working days from the date of receiving the returned item.